Lb88 casino FAQ — all your questions answered here

Per lb88 casino policy, each person may only open one account. Creating multiple accounts risks having all of them suspended, and any associated bonuses may be forfeited. One account is all you need to enjoy every feature.

KYC (Know Your Customer) verification secures your account and is required before you can make a withdrawal. Upload a photo of your National ID (NID) or passport. Verification is typically completed within 24 hours, after which your withdrawal limit increases significantly.

After logging in, you can update your mobile number, email, and password from Profile Settings. To change your name or date of birth, please contact the support team and provide a valid ID.

Yes, you can request to temporarily suspend or permanently close your account at any time. A self-exclusion option is also available as part of our responsible gaming policy. For more details, Responsible Gaming View page.

The minimum deposit at lb88 casino starts at just BDT 200. That's enough to join any game on the platform. The maximum deposit limit depends on your account level and verification status.

Withdrawals via bKash, Nagad, or Rocket are typically processed within 15 minutes to 24 hours. Accounts with completed KYC verification are processed even faster. Bank transfers may take 1–3 business days.

lb88 casino does not charge any fees on deposits. However, your mobile banking provider may apply their own transaction fees in accordance with their policies. Withdrawals are also generally free of charge.

If a deposit fails, first check your mobile banking app to see whether the amount was deducted. If money was taken but has not appeared in your account, contact our 24/7 live chat support with your transaction ID. Most issues are resolved within 2–4 hours.

Bonus funds cannot be withdrawn directly. Each bonus comes with a wagering requirement — meaning you need to complete a specified amount of bets before any winnings from that bonus become withdrawable. For full terms and conditions, Terms & Conditions Learn more.

A percentage of your total daily bets is credited to your account as cashback the following day. The cashback rate depends on your VIP level — the higher your level, the more cashback you earn.

Share your referral link with friends. When a friend registers through your link and makes their first deposit, you will receive a referral bonus. Each successful referral comes with its own reward.

Yes, all games at lb88 casino are powered by RNG (Random Number Generator) technology and are regularly audited by independent third parties. Live dealer games are streamed directly from a studio, ensuring full transparency.

Absolutely. lb88 casino is fully mobile-friendly. You can play directly in your browser or download the Android and iOS app. The app delivers a smoother, faster gaming experience. To download the app, Download Page Visit here.

If you lose your internet connection during a game, lb88 casino's system automatically saves your game state. When you reconnect, the game will resume from where you left off. For any bets in progress, the outcome will be determined according to the game's rules.

After logging in, go to Profile Settings → Security. Click on the "Two-Factor Authentication" option and link your mobile number or an authenticator app (Google Authenticator). From then on, you will need to enter an OTP code each time you log in.

If you notice any suspicious login activity or transactions on your account, change your password immediately and notify our support team via live chat. Action will be taken promptly. Your account can also be temporarily locked if needed.

On the login page Click the "Forgot Password?" button. Enter your registered mobile number or email address and a verification code will be sent to you. Use that code to set a new password. The whole process takes under 5 minutes.

VIP points can be redeemed for bonus credits, free spins, or special rewards. Higher VIP tiers unlock a dedicated account manager, faster withdrawals, and access to exclusive events.

If there is insufficient activity over a given period, your VIP level may be reviewed. However, lb88 casino gives members ample opportunity to maintain their status. Regular gameplay and betting make it easy to hold on to a higher tier.

For any complaints, please contact us via live chat first. If the issue remains unresolved, send a detailed email. lb88 casino reviews all complaints within 24 hours and aims to provide a resolution within 72 hours.

Yes, the lb88 casino support team provides assistance entirely in Bengali. Our team is made up of Bengali-speaking representatives who are dedicated to serving users in Bangladesh and can resolve your issues quickly.